Terms & Conditions

1. General

By accessing and using this website, you agree to be bound by these Terms & Conditions. These apply to all users of the site, including customers, browsers, and merchants.

We reserve the right to update or amend these Terms at any time. Changes take effect upon publication on this website.

2. Governing Law

These Terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

3. Eligibility (Age Restriction)

By placing an order, you confirm that:

  • You are at least 18 years old; or 
  • You are acting with the consent of a parent or legal guardian 

We reserve the right to cancel any transaction where this requirement is not met.

4. Product Information

We take reasonable care to ensure that product descriptions, pricing, and images are accurate. However:

  • Colours may vary depending on screen settings 
  • Product specifications may change without notice 
  • Availability is subject to stock 

Tinted or custom-mixed paint is produced to order and may vary slightly from samples.s 

5. Orders

  • Orders are confirmed only once payment has been received 
  • We reserve the right to cancel orders due to stock shortages, pricing errors, or suspected fraud 
  • Customers will be notified and refunded where applicable 

6. Payment & Security

Payments are processed securely via PayFast or other approved providers.

  • We do not store credit card details 
  • Transactions are encrypted 
  • Customers are responsible for securing their own devices  

7. Privacy & POPIA Compliance

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

We will:

  • Collect only necessary personal information 
  • Use your data for order processing and communication 
  • Not sell or unlawfully share your data 
  • Share only required information with delivery partners 

Customers have the right to:

  • Access their personal information 
  • Request corrections or deletion (where applicable) 

8. Website Disclaimer

While we aim to keep this website accurate and functional:

  • We do not guarantee uninterrupted or error-free operation 
  • We are not liable for temporary downtime, technical errors, or system failures 
  • Information on this site is provided “as is” without warranties of any kind 

9. Limitation of Liability

To the extent permitted by law:

  • Products must be used according to manufacturer guidelines 
  • We are not liable for damages resulting from misuse or incorrect application 
  • Liability for defective goods is limited to remedies provided under applicable law 

Nothing in these terms limits your rights under South African consumer law.

10. Intellectual Property

All website content, including logos, images, and text, is the property of Paint Expert or its licensors.

Unauthorised use is prohibited.

11. Force Majeure

We are not liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters 
  • Strikes or labour disruptions 
  • Load shedding or utility failures 
  • Supply chain disruptions 
  • Government restrictions