Returns and Refunds Policy

1. General Returns

In line with the Consumer Protection Act 68 of 2008:

  • Non-custom goods may be returned within 7 days of delivery 
  • Items must be unused, sealed, and in original packaging 
  • Customers must notify us before returning goods

2. Custom & Tinted Products

  • Tinted or custom-mixed paint products cannot be returned or refunded 
  • Exception: where the product is defective

3. Defective Goods

If a product is defective:

  • You are entitled to repair, replacement, or refund within 6 months of purchase 
  • We may require an inspection before processing

4. Refunds & Exchanges

  • Approved returns may be refunded or exchanged 
  • Refunds are processed via the original payment method 
  • Delivery costs are non-refundable unless the return is due to our error or a defective product

5. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect 
  • Use of a trackable courier is recommended

6. Returns Process

To initiate a return, please email: [email protected]

Include:

  • Full name 
  • Contact details 
  • Order number 
  • Reason for return