Terms & Conditions

SHIPPING & DELIVERY

All orders are shipped via different postal/shipping providers. We currently make use of the Fastway Couriers as well as other various courier providers. Orders will be delivered within the time frame advertised during checkout as per your chosen shipping method.

RETURN POLICY

If you are not satisfied with your purchase, it may be returned to us, but within five days of you receiving it. For hygienic reasons, all products must be returned in original condition, unused and sealed. We do not offer refunds, but products can be exchanged for items of equal value. Postage is not refundable and customers are responsible for all associated shipping / delivery costs. If the product is defective, we will send you a replacement free of charge, but only once we receive the defective product from you. In order to accept your returned item, please ensure that you contact us via email beforehand.

For all returns, please include the following information:

• Name
• Postal and delivery address
• E-mail address
• Contact number

ORDERS

You can view or follow up on an order at any time by login into your Plascon Paint Expert account. Should you have checked out using the guest checkout method, please contact info@paintexpert.co.za and we will assist you. Please remember to include your order number and details for swift responses and order verification.

TERMS AND CONDITIONS

If you visit our shop it means that you automatically accept all these terms and conditions. Please carefully read all information concerning our guidelines, terms and agreements.

Nowadays it is very important to care about the information because we are living in the informational society and you can’t underestimate the way information will be used and shared. Trust is the cornerstone of friendship and we appreciate your decision to choose our store. We are giving you a full access to different types of information concerning your account.

Additionally please note that our website contains numerous trademarks which can belong both to our company and third-party companies. Using the logos, icons, and service names is prohibited in any manner that is likely to cause confusion among our customers and will be considered a violation of copyright law. We reserve the right to make changes to these terms and conditions at any time without prior notifications. Our company is located in South Africa and the laws of the country shall govern any interpretation of these terms and conditions.

PRIVACY & SECURITY

The use of any product bought from this website is at the purchaser’s (buyers) own risk. The purchaser/user indemnifies and holds the Provider harmless against any loss, injury, or damages which may be sustained as a result of using the products sold on the website.

The private information required for executing the orders placed through our e-commerce facility, namely the user’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.

Plascon Paint Expert currently makes use of PayFast and Yoco for it’s transaction provision using their securely encrypted site for User protection. 

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse our Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.